Frequently asked questions

Everything you need to know about buying, using, and getting support for Asson Softwares plugins.

How do I receive my plugin after paying?

Immediately after checkout you’ll see a download link on the order confirmation page, and the same link is emailed to you with your receipt. If you have an account, your downloads are also saved to it for re-download anytime.

Which payment methods do you accept?

We accept all major credit and debit cards, plus Apple Pay and Google Pay, through Shopify’s secure checkout. Your payment details never touch our servers.

Do I need an account to buy?

No — you can check out with just your name and email. Creating an account is optional but lets you track orders and re-download your plugins anytime.

Can I use plugins on client websites?

Yes. One licence covers your own stores and the stores you build and manage for clients.

Do I get updates and support?

Every purchase includes one year of updates and support. The All-Access Pass also includes new plugins released during your term.

What is your refund policy?

We offer a 14-day money-back guarantee. If a plugin doesn’t work as described and we can’t fix it, we’ll refund you. See our Refund Policy for details.

Are the plugins compatible with the latest WooCommerce?

Yes, we keep our plugins tested and updated against current WordPress and WooCommerce releases.

How do I get help?

Email support@asson.agency or use the contact form. We reply within one business day.